I usually go to your store to do my shopping. However, yesterday I was not feeling well and I typed my order ready to be faxed to you. Was I disappointed when I was told that I cannot have any sale items ! I asked, “Even if I have many items that are regular priced?”
That’s our policy, I was told. I am your customer for many, many years and was I disappointed! I do not know of any store that has this policy. (And that is even though you charge for delivery.)
I wish I’d never posted my comment! I didn’t think anyone in my own community would be so against my carefully chosen words. I never said anything about discrimination or preventing workers from wearing religious articles. I guess if you can attack, you will.
I love shopping in your store, the service and the prices are great.
I understand that it is summer, and the business is slow, so you dont put on such good specials. But this week it tops it off. How
could you put such specials?
Hope next week will be better. Thanks for your service
Religous discrimination is against the law in the United States. BE HAPPY EVERYONE!! Our men can wear Tzitzis and hats and women may cover their hair is they so desire. And I shop at KRM regularly. And Hip Hip Hooray for that too! Happy Birthday Uncle Sam….
KRM Kollel is terrific–good prices, great selection, fresh produce, etc. The only thing that concerns me is the lack of a dress code. While most of the workers do wear the shirt or vest of the store, several wear large crosses and other Christian necklaces that don’t seem appropriate for a strictly kosher supermarket. I think that no religious articles should be worn on the job. Freedom is expected, but dress codes are good, and no religious articles would be less offensive. If a worker insists on wearing a cross, he/she should put it inside the shirt.
I enjoy shopping here. i can’t recall experiencing rudeness, although workers don’t always answer my questions. more than once, a worker has sent me to an aisle but i couldn’t find the item and went back. he walked with me to the aisle and showed me where it was.
the managers and butchers are dolls.
i live in queens and work in brooklyn, if my wife is in the neighborhood, she shops here and has it delivered to my office. works well.
The politically correct – and polite – word is “Hispanic.” The workers are most likely Hispanic or Latino American –”Latino” for short. I would guess that they are paid minimum wage and that they work very hard for that money. I live in New Jersey and I am always struck by the overall rude, abrupt and crude nature of the Jews I encounter in Brooklyn. I can only imagine how someone who does not speak our language well experiences them. If they would make eye contact with any of the female customers, Heaven Forbid!, someone would accuse them of not being tznius. So, it is probably a best for them, and keeps the job tolerable, if they wear their ear phones, keep their heads down and do their jobs. Just thank Hashem that you don’t have to do that kind of work and perhaps give them a tip before you leave. Trust me… that would change their attitude a whole lot.
Miriam. Of what earthly significance is it that the workers are “Spanish?” (Actually, I doubt is even one of them is from Spain.) If you have a negative attitude others will feel it. Try treating the workers with respect and politeness, and be amazed by how nice and helpful THEY are as well.
Interesting. I left a polite comment last week, and it didn’t get published. I love the Kollel Store, but commented on how the Hispanic workers always try to flirt with the teenaged Jewish girls who come in to shop. I, myself, as an older woman have no problem shopping there, but my daughters are extremely uncomfortable. They refuse to come into the store with me, and will only enter if it’s an emergency and no one else can go instead. The Jewish workers are polite, and don’t bother anyone.
The prices are great. The produce is always fresh. The store is always kept clean but in my life i have NEVER seen such rude spanish workers. I always say please and thank you but they are glued to their ear phones and they pretend they dont hear you. The management has to give them a crash course on costumer service.
The worker appreciate when you are polite to them. Shoppers ask for something, then they don’t say thank you. A number of the workers know me, I greet them when i see them and get a smile. The cashiers as well. If the customers will be polite, the workers should respond in kind.
i am a long time customer and i am in retail myself and i have a lot of workers that speak spanish i would say most of the time the way you treat them is the way you get treated if you treat them like a animal or second class person then besides for the tremendous chilul hashem you are making they will treat you the same right back so before you go around bashing mexicans think twice before you ask them a question and dont forget they are a big reason that stores are able to maintain low prices
WHAT AN EXPERIENCE DAY I HAD? JUST FOLLOW WHAT I DID……. I SHOPPED @ KRM SUPERSTORE
This store is one and only one place to shop! absolutely the best in prices, quality, excellent service, helpful, knowledge, Communication, Valet parking and top of all the only place which you shop and you just don’t want to go home this is like a “second home”.
There speedy and friendly delivery service is a pleasure any issues or questions you walk over to any stock boy, Counterman, Cashier, Managers, Partners, owners they are all waiting to help you!!!
“Remember every item in this store is a bargain!! No need to shop elsewhere”!!!
Most of the staff at KRM are excellent. I have been shopping there for over ten years and find the prices excellent and the staff very accomodating. I don’t live in Brooklyn, but I come here once a week. Worth the trip.
I have shoped there for ever.I have to say the costumer service is Excelent. Every time i have a problem or need a favor or even once i was short in money they helped me .workers R very polite they work there for years.once a new worker talking to another, used a bad language i brought it up & they took care of it rite away .prices R rite.thank U.
The kollel store is great you cant compare any other grocery stores in brooklyn to the great prices they give and the managers there are really great and helpfull exspecially ari s who always helps with a smile i will continue to shop there with great happiness and pleasure
Sarah, I find everyone in the krm very pleasant and helpful.
What I see is people not always being nice to the workers. They are people too. If your nice to them , they will be nice yo you.I have never had any problems.
I just moved to lakewood and my friends keep asking me if I miss Boro Park. I tell them that what I miss is KRM!! The selection and prices just can’t be beat. I miss the clean, wide aisles, the weekly specials and the staff…The stores I’ve been to here don’t come close. Wish they would open a branch here or deliver here….
I agree with longtime customer, the service from the shelf stockers @ KRM is nasty. They hardly speak English, they won’t answer a question or shrug and say they don’t know & they talk in Spanish about us. Can’t they find some Jewish staff? Maybe special needs adults who could use a job filling the shelves. The Jewish girl who makes up orders is really helpful & knows every product and she always answers my questions politely. True, you can’t beat the prices. Be careful of the valet parking, I had a brand new cell phone case on my passenger seat & it was stolen while it was in the lot. Now I lock my previous purchases in the trunk.
What I like about KRM is that the things that are not on sale have a decent price anyway, unlike some stores where there is a minimum on high priced items.
Customer service guys are great. if i forget something i can come back later or the next day, show him my receipt and he’ll let me buy sales items without hitting the minimum again. if i buy the wrong item, they exchange it w/o hassle.
I have found the customer service here to be fantastic–and I’m very picky. Got a wrong price on matzahs before Pesach and brought the register tape in. The manager could not have been nicer, apologized, and took the difference off my bill immediately. The guy in the meat department has rushed packaging for specials that weren’t out yet because he knew I was waiting–and was very pleasant about it.
BTW, I first met KRM in the days when we had to bring a letter from the Rosh Kollel to even get in. As someone else said, it’s wonderful that they’ve opened it up to the entire community–AND G-d bless all of the neshamos represented by those strollers! I’m happy to step around them!
To long time customer: You must be shopping someplace else. The people working at KRM are friendly and helpful ALL the time. I absolutely love shopping there and go elsewhere only in an emergency. KRM – you rock!
I went back shopping to KRM except for Fruits & veggies. (KRM was always expensive on (F&V).
At Gourmet Glatt whatever is not on sale you will pay an arm and 2 legs. At Gourmet Glatt one of the owners is Mr. Silberstein from the 13 ave by 45 st. who owns the fruits store and here is what I saw in many years.
(I only buy at that location when I need something 911)
He has no prices on the items or on the shelf’s.
He is more expensive than any (many) local groceries.
(prices are Pharmacy prices. I once got a small bottle of Tylenol for $9.49 and later saw that it was a sample and it had posted on it “NOT FOR SALE”)
He blocked all the registers with pushkys you should not see what he is charging you (over charging from what is posted on the fruits & veggies) (I asked him a few times why he blocks the registers? he told me he will remove it, bUT IT IS STILL ON.
Although the prices are fair, the friendliness isn’t!. There’s never a personalized word or smile from anyone. If you need to ask where an item is, you must walk all the way to the front desk. The stock boys will barely answer. So…maybe put someone in the back of the store, with a smile, who can steer customers in the right direction!
For all of you who complian about delivery charge:
NOTHING is free. Of course it is easier for stores that charge higher prices to offer “free” delivery. You are paying for that through the higher prices!
I used to be kithen manager for a local Individual Care Facility, and I was responsibe for ordering all of the food from multiple vendors. I researched prices extensively for the lowest prices, as it was run by a chesed organization and the money was hekdesh. I found the Kollel prices were within only PENNIES difference from (sometimes pennies more, sometimes even pennies less than) the kosher distributors who sold WHOLESALE to us and to stores!
It seems some people simply CANNOT be pleased!
KRM stands for “Kollel, Rabbeim, and Mishpachos”. It was originally started as a chesed (first for Rabbeim and Kollel only, and later for large mishpachos as well) to provide inexpensive food to those who could least afford. Shortly after the move to this newest location, after much deliberation, they opened it to the public as well, due to public demand.
The main focus of the store is still specifically to benefit (and accommodate) the large families to be more able to afford thier large food bill burden. The strollers BELONG there. YOU are an accommodation made as a favor. Yet you demand the ones who can least afford it pay a babysitter just to shop! If it bothers you so much, how about YOU pay their baby sitters, or YOU pay more elsewhere to shop!
Your sour grapes are just further evidence that indeed no good deed goes unpunished.
(By the way, I shop there and NEVER bring a carriage or anything else into the store, so any bias on my part does not lie there.)
I take issue with the last few comments.If you do not want to shop at KRM it is your loss but why badmouth the store on line. I for one, love to shop at KRM. I know I can rely on the prices, quality and service with a smile. In my experience when produce prices are lower more often than not the quality is much lower as well. Let us remember that it was KRM that brought grocery prices down for all of us, many years ago, and continues to do so.
I stopped shopping at KRM for the following reasons
1) Delivery Charge
2) at “Gourmet Glatt” the prices for fruit & vegetables, and meat department, is much cheaper from krm
3) the meat at “Gourmet Glatt” is pecked nice, by the KRM it’s allways leeking and full with blood.
4) at KRM to get there specials u have to buy a minimum, by “Gourmet Glatt” u don’t
5)“Gourmet Glatt” is a nice store.
Guess what? The minimum purchase of $15 was lowered to $10. They got the hint. Gourmet Glatt is just a stones’ throw away with just about the same price. One thing is for certain, the fruits and vegetables are CHEAPER.
I am stunned at “BOURBON”s comments. Get a babysitter to go grocery shopping??? That is OUTRAGEOUS!!! He should shop early morning or late at night is the strollers offend him. KRM is the greatest place on earth to shop. BAR NONE
Stop complaining. I am always happy to shop at the KRM. The selection is huge, prices are quite good and most of the staff is accommodating. I will say though that I don’t much care for one of the guys in the valet parking lot.
To Bourbon: I am one of those with a stroller, and all the others don’t bother me. I’m the kind that takes my baby everywhere I go. Krm has great prices and you end up saving a lot on your shopping. So you either put up with the traffic or as you yourself say, there’s money for everything, so GO SHOP SOMEWHERE ELSE even if you have to spend more.
Would be a better place to shop if you ban baby strollers. G-d forbid a fire people would trample them in a second. Leaving them at the entrance is not a good idea either. They sometimes block the entrance and you can’t even get in the door. Last week I couinted 13 strollers. There is money for everything get a sitter if you need to shop!
Just a note what a pleasure shopping experience it is not just the shopping, KRM proved it to be a simple pleasure going to shop where there is always help and the pricing is awesome, and most of all ALWAYS WITH A SMILE I could simply say YES the only place in Boro Park you will find this combination. KRM keep up your good work
I absolutely love KRM. But why would they want to double their minimum non-sale to $15 when Gourmet Glatt (a new store down the block) doesn’t have any minimum at all to get the specials and paperific’s (a block away) minimum is only $10. I almost always spend at least $20-$30 non-sale at KRM but will still hesitate to shop there as often now because I will have to have a bigger list of non-sale items to buy before I leave the house.
It’s a $15 non-sale purchase, not $20. It’s not that difficult to buy a minimum $15 worth of groceries if you buy items that can be stored in a pantry or the freezer or have an expiration date long in the future. It is much more efficient, even for a family of 1-2 to buy items on sale, as long as it will be used eventually and won’t go to waste, so to answer your question – yes, find $15 of non-sale items to buy.
Alternatively, if you don’t have the room and the sale items are only going to save you a few dollars, it may not be worth your while.
People are expected to use their brains and see if the sales are worth their while.
It is not always feasible to spend $20 when you are a family of one or two, does that mean that you should not be allowed to obtain the specials. Or would you prefer that when the customer comes in looks to spend exactly $20 and not a penny more so that they can get the special. If the amount is reasonable, the person buys what he needs, when he needs it, if he needs it and does not look to spend exactly the $20.
Before you decide to respond to any comments ,it would be very wise to read the comments first.I wrote that ” I BOUGHT at your store on Sunday around $500.00.YOU ARE MISSING THE WHOLE POINT JUST LIKE ALL YOUR ADS ARE VERY CLEAR, EASY TO READ, SO TOO YOU SHOULD HAVE RESTRICTIONS ON SALE ITEMS CLEAR.WHY THE$20.00 RESTRICTIONS IS PRINTED SIDE WAY AND NOT THE SAME WAY AS EVERYTHING ELSE .YOU KNOW THE ANSWER ….KOSHER L PESACH!
WHO IN THEIR RIGHT MIND WOULD LOOK ON THE SIDE OF THE PAGE SIDE WAY.THERE IS A SAYING ‘you could fool people sometimes BUT NOT ALL THE TIME ‘. YOU FOOLED ME , I CAME SPECIALLY TO YOUR STORE TO GET THOSE ITEMS I WALKED AWAY WITHOUT THEM.REMEMBER YOU ARE NOT THE ONLY GAME IN TOWN.HATZLACHA.
Nowhere in your ad does it say you must spend $20 of non sales items to get the sale prices. I was at your store today buying the specials .I was told at the cash register that I can not get the sale prices . I left the items and left your store .By the way, I purchased about $500.00 of groceries @your store on march 18 2012.HAPPY PESACH!
Your website is most appreciated and useful!
It would be much appreciated if specials would be posted earlier; late Tuesday evening, or at least by 9:00AM Wednesday, as many of us are early birds, and would like to prepare a list before actually going shopping and knowing the specials earlier would facilitate easier organization in our frantically busy society.
This store is 1 & ONLY ONE that has everything in one place . Now that the store is bigger & wider isles compared to what it was about 3 years it’s Mamash ah Mechiya to buy there . Plus the staff is very helpful & also there are more isles to check out. Also the Managers Yanky,Chil,L.D. they are supberd & very helpful . They are very specail. I can say LET H’KODOSH B’HU WATCH THEM B’CHOL ASHAR TEILACH WITH LOTS OF LUCK
Super size! Huge spacious well lite isles! (I count on that walk in the store a part of my exercise…)
Its great, there’s everything under one roof!
I organize my list in accordance to the store layout… and wallah shopping is a breeze!!!!
I don’t know what store you’re all talking about. The Kolel store that I know has great prices! It’s indoor valet parking requires waiting on line to get in during peak shopping times. It’s wide aisles are crowded with other shoppers and wagons. Some of their sales help are helpful, some haven’t a clue.
I go every week. The one-stop-shopping is very convenient. Their prices over-all are the best.
If you are looking for a great shopping experience, indoor valet parking, wide aisles, take out, bakery, meat, paper goods, candy & nuts, groceries, produce, beauty products, diary, frozen, beverages and everything in between at the lowest prices anywhere, THIS IS THE PLACE! Oh, I almost forgot to mention fast delivery!
Try it once.
This store is absolutely the best. Valet parking, super prices, excellent service, quickest delivery ever, and excellent communication. Best times to shop are early mornings. I arrive at 8 AM and am out by 8:45 with approx. $300 worth of items. I rush straight home so I can beat the delivery.
Can’t wait to come in again right after Pesach.
I love your store! Everyone is so nice and helpful. Its amazing how the orders are sent so fast. I actually have to “run” home to be there in order to let in your delivery man. And let’s not forget your amazing prices! Thank you!